General Information:
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Delivery Time:
TKTX Official (Pty) Ltd. strives to deliver orders between 12 and 72 hours (depending on location). Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfil your order within [15] business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on weekends. The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Shipping Costs:
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Damaged Items In Transport:
If there is any damage to the packaging on delivery, contact us immediately at orders@officialtktx.co.za
When will my order be shipped?
Orders placed at or before 4:00pm on Monday-Friday will be shipped out that same day. Orders placed after 4:00pm on Monday-Friday will be shipped out the next business day. All weekend orders will be shipped out on Monday (business day). Please note that this does not include the Delivery company’s processing time.
Where do you ship to?
We are currently shipping to most of the countries. If your country is not listed during the checkout process, we are unable to ship to that location at this time (please get in touch with us if your country is not listed). See more information below.
Please note: If we are unable to verify your address, the order will be cancelled without notice. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).
Estimated Transit Times:
EXPRESS Shipping – 1 business day in transit (for main centres only) – R150.00
Standard Shipping– 1-3 business days* in transit – R95.00
Outlying Areas Delivery – 2-3 business days* in transit – R150.00
International Orders:
All international customers must be aware of the customs and importation laws of their respective countries. Furthermore, all duties, taxes, VAT, and any shipping service-related fees are not covered and customers are responsible for these payments. Some countries require you to have a prescription to buy anesthetics. It is a buyer’s responsibility to be aware of your country’s laws and regulations regarding online purchase of anesthetics. TKTX Official (Pty) Ltd. is not responsible for any packages that are seized or stopped by the authorities, or any fees that are required for international duties. In other words, as a consumer who chooses to purchase and have products shipped to a country outside of South Africa, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws of such shipments. Please contact your local authorities for more rules and regulations in regards to Permanent Make-up Products.
Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.
All products sold are listed in ZAR (South African Rand) and will not be automatically converted into your local currency. TKTX Official (Pty) Ltd. is not responsible for any conversion fees associated with international orders.
Late Shipments:
We do not guarantee transit times and shipping fees are non-refundable through us. For more information, please contact the courier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier.
Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the “My Account” page.
Please do not be alarmed if the courier delivery confirmation for your package has not been updated in a few days. The courier delivery confirmation does not update until the package has reached a sort facility or your local courier depot.
The Courier Guy and Primetime Express couriers offer speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately, these errors are out of our control and we are not responsible for errors or delays by the courier companies.
Incomplete or Incorrect Address Submissions:
Please review your shipping address on your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of TKTX Official (Pty) Ltd. once the package was accepted by a carrier, and any issues arising from packages not received must be resolved by the customer, with the courier service in use. TKTX Official (Pty) Ltd. strives for the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. TKTX Official (Pty) Ltd. is not responsible for any costs associated with erroneous and incorrect address submissions inputted by the user.
Have more questions or concerns?
Please contact us at orders@officialtktx.co.za
