FAQs

Please have a look at our frequently asked questions.

FAQs

Please have a look at our frequently asked questions.

Product Information

Why Does TKTX Have Different Colour Boxes?

The packaging box of the first model of TKTX Numbing Cream produced by the TKTX factory was blue with a percentage of 20%.

Over time, there was a big increase in demand for higher percentage of Lidocaine in the TKTX Numbing Cream (the percentage on the packaging box mainly represents the length of anesthesia time). Therefore, the TKTX factory produced the second TKTX Numb Cream 39% blue box, followed with the new and improved 40% formula.

Why Are There Different Percentages Written On The TKTX Box?

The different percentages correspond to the active time of of the anaesthesia. People can choose the corresponding TKTX numbing paste according to different needs. For example, if a microblade will be used in a permanent makeup eyebrow procedure, the artist can choose the 40% blue box TKTX numbing cream, and anesthesia time is up to 2 hours.

Which Percentage Of TKTX Is Better?

The higher the percentage, the longer the anesthesia time. You can select the corresponding percentage according to the length of anesthesia time required.

Shipping Information

What Shipping Methods Are Available?

We have the following South African courier services available:

  • Standard Shipping to Major Cities (2-3 Working Days): R80
  • EXPRESS Shipping to Major Cities ONLY (1 Working Day/Overnight): R150 – please note that EXPRESS Shipping orders need to be placed before 13:00 Monday to Thursday. If your order is placed after 13:00 on a Thursday, or on a Friday, then your order will only be delivered the following business day (Monday).
  • Outlying Areas in SA (2-5 Working Days):R150
  • FREE Standard Shipping for orders over R1500

Do You Ship Internationally?

Yes, we do ship to most countries.

Please take note that some countries have restrictions. Please contact us if you are unsure of any country-specific imports restrictions.

When can you ship?

Same-day for orders placed before 13:00 on a business day (Monday to Friday).

Payment Information

What Payment Methods Are Accepted?

  1. Debit/Credit Cards via PayFlex
  2. EFT Pro via Peach Payments
  3. Direct Bank Deposit (If the Direct Bank Deposit payment method is chosen, please choose immediate payment, as orders will only be processed once payment is received.

Is Buying On-Line Safe?

TKTX Official online store uses PayFlex to process your card information and Peach Payments for Instant EFT, and they use the highest SSL security to keep your information secure (no card information is stored on their servers).

Orders & Returns

How do I place an Order?

  1. Go to the shop tab on our website.
  2. Select the product you want.
  3. Proceed to the checkout page and select one of our secure payment methods to make payment for your order.
  4. Once payment has been confirmed you will receive your order invoice, receipt, and tracking information via e-mail.

Please note: Registration is optional, however, creating an account is highly recommended if you would like to keep track of your orders’ statuses via the ‘Order Tracking’ page on our website.

How Can I Cancel Or Change My Order?

You must contact our call center and request your order change or cancelation.

Please note: You can only cancel or change your order before your order has been dispatched from our warehouse.

 

Do I need an account to place an order?

Creating an account is optional, however, it is highly recommended if you would like to keep track of your orders’ statuses and receive the quickest support.

How Do I Track My Order?

You will receive an e-mail with your tracking link and information. You can also track you order via the Order Tracking page, or you can send our orders team an e-mail: orders@leadtech.co.za